If you have called into EventPro Software lately, you may have noticed that our opening greeting sounds a little different. That’s because we have purchased a brand new phone system with the latest technology so that we can provide our customers with even better service. Press 1 for Sales, 2 for Support and 3 for payments, to schedule training and all other enquiries.

The new phone system will improve access to our Support Department. When you call in, press 2 for Support and then press 1 for General Enquiries or 2 for EventPro 6 Upgrades. Please provide your Company Name and User ID #, which is found by clicking Help | About in the program. If all of our Support lines are busy when you call in, you can leave a message without losing your place in line. Our new Desktop Messaging software ensures that the next available Support Representative will respond as quickly as possible.

The Enquiries Module is just one of many amazing new features in EventPro 6 that will keep your business running smoothly and make your work much easier! It provides an easy and efficient way to track potential business. Use it to collect and store all of the relevant information about a potential customer and event, including the enquiry source, lead status, estimated value, probability and more. Record ongoing communications with the customer and set actions to remind you to stay in contact. When the prospective customer decides to book your facility, simply convert the enquiry into an actual booking that uses the pre-entered data.

However, the Enquiries Module does not only streamline data entry. It can also help you analyze the success of your sales and marketing departments. With your own customized Enquiry Sources and Status Codes, you can record where potential customers hear about your business and why they choose or do not choose your facility. For example, you can create detailed enquiry sources such as “Phone Call: Word of Mouth”, “Email: Convention Booth” or “Email: Website”. Later, use the information to determine which marketing campaigns generate the most interest and the most successful sales leads. With status codes, your leads are not limited to the standard “Hot”, “Warm” and “Lost”. Create informative status codes such as “Won – best selection” and “Lost – prices”. The data can later be collected into reports that pinpoint the strong and weak points in your sales process.

If you want to streamline your enquiries procedure, evaluate sales success and analyze marketing effectiveness at your facility, you need the EventPro Enquiries Module. For pricing and more information, email Sales.au@EventPro.net or call us at 02 9772 7777 and press 1 for Sales.

You can also learn more about the Enquiries Module in Chapter 8 of the new EventPro User Manual, which can be downloaded at http://www.eventprosoftware.com.au/manual.html.

The latest update of EventPro Software, Version 6.5.0.555, will soon be available! Download the Software Update by logging in to Support at http://www.eventprosoftware.com.au/usersupport/supportmain.cfm. Click on the Downloads tab and click on the EventPro Install V6.5 (6.5.0.555) link.

Watch for the next EventPro Bulletin - this informative email lists all the New Features, Enhancements and Fixes included in the most recent updates. If you'd like to find out about the latest improvements included in this Software Update, log in to Support at http://www.eventprosoftware.com.au/usersupport/supportmain.cfm and click the “What’s New?” link.

Software Updates are only available to customers with a current Upgrade Protection Plan. If your Upgrade Protection Plan has lapsed, email Sales.au@EventPro.net or call us at 02 9772 7777 and press 1 for Sales. They can provide you with information on how to reactivate it so that you can continue to get the maximum advantage out of EventPro Software.

Did you know that you can import a list of companies, contacts or attendees into EventPro from a Comma Separated Value (csv) file, Excel file or an Access database? Save yourself from repetitive and laborious data entry! Learn how easy it is to import records into EventPro by downloading the EventPro User Manual at http://www.eventprosoftware.com.au/manual.html and reviewing the following sections: Chapter 5: Attendees, Importing Attendees and Chapter 9: Company/Contact Management, Import Companies/Contacts.